Telecommunications
The telecommunications industry is under extreme pressure to reduce operational expenses, speed time-to-market of new services, and dramatically improve customer service. Often, the root cause of these problems is the 
inability to react quickly to change and the failure to get information in real-time. To overcome the inflexible and expensive limitations created by proprietary frameworks, service providers are migrating to standards-based operational infrastructures, vastly improving their business agility.
Sonic's ESB-based distributed services platform provides the continuous availability and scalability characteristics that service providers, vendors and integrators need to reliably connect even the most distributed and complex application environments. It allows companies to:
- Increase operational efficiency of OSS, streamlining operations internally and across business partners to reduce costs and promote business agility.
- Speed time-to-market of new services, bringing new and innovative services to market quicker than the competition.
- Increase customer retention by exceeding expectations and pursuing new cross-sell and upsell revenue opportunities.
Real-Time Service Provisioning
Real-time service provisioning allows service providers to turn on new services for customers more rapidly and with less human intervention than traditional approaches, resulting in faster time to revenue, reductions in customer churn and enhanced business agility. However, many of the services delivered today involve significant amounts of manual processing across islands of OSS applications.
Sonic technology allows service providers to rapidly integrate existing investments and extend them to include additional applications, systems and new services. Step by step you solve the most pressing problems first, while building toward a fully integrated solution. Sonic is engineered to handle high volumes of service requests with proven continuous availability in large scale deployments at industry-leading service providers and financial services companies.
Additional Use Cases
Use Case
Description
Regulatory Compliance
Integration of back office systems to achieve compliance with wireless number portability, Telecom Act of 1996, Sarbanes-Oxley and other regulations
Revenue Assurance
Provide integration across billing systems and collections management systems to reduce revenue leakage, fraud, and delinquent accounts
Converged Billing
Support the unification of billing through integration of billing systems of multiple service types and across geographic locations
Workforce Automation
Enable increased resource utilization, fewer onsite deployments, and real-time status information through the integration of fleet management systems, mobile networks and back-office logistics systems
Content Provisioning
Provide integration of newsfeeds from various applications delivering them in real-time as personalized SMS messages to thousands of mobile subscribers
Portal Integration
Integration of portal systems (call-center, customer self-service, B2B) with back-end systems. Resulting in reduced calls to call center and increased customer loyalty
Partner Billing Integration
Enable end-to-end automated payment processing between service provider and partners leading to reduced processing costs, increased visibility of incoming funds, and increased cash flow predictability
Improved Quality-of-Service and SLA Management
Enable real-time monitoring of network elements and improved reliability of communications across the network infrastructure
POS Connectivity
Provide real-time delivery of purchase and inventory records and improve the reliability of data transmission between headquarters, remote offices, and point-of-sale displays
Network Management
Provide integration of network management systems with OSS applications (e.g. inventory, trouble ticket) enabling real-time visibility of metrics
