Support Services

Tailored Support Coverage to Ensure Your Success

Progress Software's Worldwide Technical Support Services provides worldwide, round-the-clock technical support and maintenance services to ensure your success with Progress products.

Our tiered support offerings - Mission Critical, Extended 24x7, and Basic - enable you to use the right level of support services to meet the needs of your application support team and your business users.

Support Level	What it Helps You Do	What it Means to You
Mission Critical	Prompt response time on all issues, access to Progress support at any time and a dedicated Technical Account Manager (TAM) to coordinate your relationship with Progress.	Never needing to worry about unplanned downtime and impact to your mission critical business applications.
Extended 24x7	Prompt response time on all issues and access to Progress support at any time.	Access to Progress support around the clock, 365 days a year.
Basic	Access to all support services and all on-going maintenance and updates.	Complete access to support tools and upgrades without additional cost.

Each support level provides you with multiple ways to access our technical support personnel and Progress support tools to resolve your current issues.

Our worldwide support centers span seven global locations, support over 135 active products and converse with customers and partners in 16 native languages to make them successful.

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Resources

Sonic ESB Overview

SonicMQ Overview

Code Share

SOA Resource Center

SOA Insights

SOA Infrastructure blog

Three Tiers of Technical Support
Download a comparison of Progress Software’s Worldwide Technical Support offerings and select the one that best fits your needs.

Looking for Other Product Downloads?
If you are an existing Progress customer looking for Sonic upgrades, service packs and other maintenance downloads, visit our Download Center.

Questions? Contact our customer service team online or give them a call.

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Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integrator, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Our Progress Sonic product line includes standards-based enterprise application integration software that enables companies to build agile and effective event-driven SOA deployments. Sonic ESB, the industry's first enterprise service bus, reliably connects, mediates and orchestrates services. SonicMQ is enterprise messaging middlware that delivers continuous availablility. Sonic products deliver the core SOA infrastructure solutions for companies who support a federated or distributed environments that require end-to-end visibility of business events.